<\/figure>\n\n\n\nIf restarting your device has not been able to fix the issue of Disney+ Error Code 39, clearing the cache should likely fix it for you. <\/p>\n\n\n\n
A cache is a temporary file storage space in a smart device that enables a device like a smartphone, laptop, or TV or the installed apps to run faster and more efficiently. The presence of too much cache on a device is, of course, one of the most frequent reasons why it starts performing strangely and can be a possible reason for the Disney Plus Error Code 39.<\/p>\n\n\n\n
However, any temporary data that is occupying storage space on the device and causing problems can be removed by clearing the cache. Additionally, in order to avoid problems like these, it’s crucial to regularly clean your system cache. <\/p>\n\n\n\n
Clearing Cache On iOS Device<\/strong><\/p>\n\n\n\nStep 1: <\/strong>Delete the Disney+ app on your device. <\/li>Step 2: <\/strong>Reinstall it from App Store. <\/li>Step 3: <\/strong>Log in to your Disney Plus account using the correct credentials.<\/li><\/ul>\n\n\n\nClearing Cache On Android Device<\/strong><\/p>\n\n\n\nStep 1:<\/strong> Go to the settings option on your android device.<\/li>Step 2: <\/strong>Scroll down on the Disney Plus app in the list and tap on it.<\/li>Step 3:<\/strong> Go to storage and select Clear Cache.<\/li>Step 4:<\/strong> Restart your device and log in to your Disney Plus account using the correct credentials.<\/li><\/ul>\n\n\n\nClearing Cache On TVs with Built-In Chromecast<\/strong><\/p>\n\n\n\nStep 1:<\/strong> Open Settings from the Home Screen of your Chromecast built-in TV.<\/li>Step 2: <\/strong>Go to Apps and select Chromecast built-in.<\/li>Step 3: <\/strong>Select Clear data and press OK to confirm.<\/li>Step 4:<\/strong> Select Clear cache and press OK to confirm.<\/li>Step 5: <\/strong>Restart your TV and log in to your Disney Plus account using the correct credentials.<\/li><\/ul>\n\n\n\nClearing Cache On TVs <\/strong>On Fire TV Or Fire TV Stick<\/strong><\/p>\n\n\n\nStep 1: <\/strong>Navigate to the Settings menu on your Amazon Fire TV or Fire TV Stick.<\/li>Step 2: <\/strong>Select Manage Installed Applications from the Applications menu.<\/li>Step 3: <\/strong>Select Disney Plus from the list and press the Clear Cache and Clear Data buttons.<\/li>Step 4: <\/strong>Re-enter your Disney Plus account information to log in.<\/li><\/ul>\n\n\n\n7. Uninstall And Reinstall The Disney Plus App<\/strong><\/h3>\n\n\n\n <\/figure>\n\n\n\nIf a simple restart of your device or clearing the Disney plus cache did not resolve the problem for you, you should attempt reinstalling the Disney+ program to delete any potentially corrupted data that may have contributed to the appearance of Error Code 39. Many affected users confirmed that the process was successful for them and helped them resolve the issue.<\/p>\n\n\n\n
It is noteworthy that uninstalling the app will not unsubscribe you from the Disney Plus account. If you wish to do so, read one of my past articles about how to cancel Disney Plus.<\/p>\n\n\n\n
The steps for reinstalling the app may differ depending upon the device you are using the Disney Plus app on. In this section of the article, I am covering some of the major devices to help you reinstall the Disney Plus app.<\/p>\n\n\n\n
8. Reinstalling Disney Plus App On Apple TV Or Smartphone<\/strong><\/h3>\n\n\n\nStep 1: <\/strong>Simply highlight the Disney Plus app on your Apple TV’s Home Screen or smartphone app screen.<\/li>Step 2: <\/strong>Then press and hold the Disney Plus logo until the app’s symbol begins to bounce.<\/li>Step 3: <\/strong>When the app logo begins to wobble, click on the Delete option from the list that appears.<\/li>Step 4: <\/strong>After completely uninstalling the app, enter the App Store on your device and look for the Disney Plus app to re-download it.<\/li>Step 5: <\/strong>Upon redownloading the app, log in to your Disney Plus account again by entering your user credentials correctly.<\/li>Step 6: <\/strong>Once the installation process is complete, restart your device and check to see if the issue of Disney+ Error Code 39 has been resolved.<\/li><\/ul>\n\n\n\nReinstalling Disney Plus App On Android TV or Smartphone<\/strong><\/p>\n\n\n\nStep 1:<\/strong> Press Home Button on your smart TV remote.<\/li>Step 2: <\/strong>Go to the Google Play Store from the app list.<\/li>Step 3:<\/strong> Once inside Google Play Store, search for the Disney+ app and tap on it.<\/li>Step 4:<\/strong> Select Uninstall.<\/li>Step 5:<\/strong> When the process is finished, restart your Android TV and wait for the startup to finish.<\/li>Step 6:<\/strong> Then, from the Home menu, navigate to the Google Play Store again<\/li>Step 7:<\/strong> Once again, search for the Disney+ app, and reinstall it.<\/li><\/ul>\n\n\n\nReinstalling Disney Plus App On Roku TV<\/strong><\/p>\n\n\n\nStep 1:<\/strong> Go to the Roku TV Home screen.<\/li>Step 2: <\/strong>Select the Settings option.<\/li>Step 3:<\/strong> Select Manage Installed Applications and uninstall the Disney Plus app.<\/li>Step 4:<\/strong> Restart your device.<\/li>Step 5:<\/strong> Go to the Settings option again. <\/li>Step 6: <\/strong>Go to Applications and select Appstore.<\/li>Step 7:<\/strong> Search for the Disney+ app and press the install button.<\/li><\/ul>\n\n\n\n9. Power Cycle The Console (If Applicable)<\/strong><\/h3>\n\n\n\n <\/figure>\n\n\n\nThis procedure is only recommended if the Disney Plus app on your Xbox One or PS4 displays Error Code 39. It’s possible that the problem is caused by some temporary files that the Disney+ application inadvertently creates. Under certain conditions, these files may cause streaming troubles, such as Error Code 39.<\/p>\n\n\n\n
If you are facing the issue, you should be able to resolve the problem by draining your console’s power capacitors and removing any temporary data that may be causing the problem.<\/p>\n\n\n\n
Xbox One<\/strong><\/p>\n\n\n\nStep 1: <\/strong>Hold down the power button on the front of your X Box console until you notice the front LED flickering intermittently.<\/li>Step 2: <\/strong>When your Xbox One console is completely turned off, unplug the power cord from the wall socket and wait for 30 seconds to ensure the power capacitors are fully discharged.<\/li>Step 3:<\/strong> Restart your console and wait for the boot process to complete.<\/li>Step 4: <\/strong>Launch the Disney+ app once more to check if the problem has been fixed.<\/li><\/ul>\n\n\n\nPS4<\/strong><\/p>\n\n\n\nStep 1:<\/strong> Check that your PS4 console is completely powered on and not in sleep mode.<\/li>Step 2: <\/strong>Hold down the power button on your PS4 console until the device completely shuts down. Release the button when you hear the fan totally shut down.<\/li>Step 3: <\/strong>Once your PS4 console has been completely switched off, physically remove the power cord from the wall outlet. <\/li>Step 4: <\/strong>Wait at least 30 seconds before connecting the power cord back in to ensure that the power capacitors have been entirely drained.<\/li>Step 5: <\/strong>Restart your console and wait for the startup to finish.<\/li>Step 6: <\/strong>Relaunch the Disney+ app to see if the problem has been resolved.<\/li><\/ul>\n\n\n\nFAQs<\/strong><\/h2>\n\n\n\nQ1. Will I have to make in-app purchases again after reinstalling the Disney Plus app on my device?<\/strong><\/p>\n\n\n\nAnswer –<\/strong> Reinstalling the Disney Plus app on your device will launch the app afresh and delete the cache data. However, the data within your applications is not affected as it is linked to your email. Hence, you will not have to make the in-app purchases again, as the same shall be restored upon logging in to your account.<\/p>\n\n\n\nQ2. I am unable to sign in to my Disney plus account. How can I resolve Disney plus Roku login issues?<\/strong><\/p>\n\n\n\nAnswer –<\/strong> First of all, ensure that you are entering the correct login credentials to access your Disney Plus account. The username and password are case-sensitive on Disney Plus. If the login fails upon entering the correct details, clear the caches of your Disney Plus app and ensure that the app is running on the latest firmware.<\/p>\n\n\n\n